Privacy Policy
Effective Date: July 1 2025
At Coastal Chill Co., your privacy matters. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website, book our mobile cryotherapy services, or interact with us through email, phone, or text.
Information We Collect
We collect information from you in a few different ways:
Personal Information
When you:
Book a service
Sign up for SMS alerts or emails
Fill out a contact or inquiry form
We may collect:
Name
Phone number
Email address
Service address or location
Appointment details
Payment information (processed securely through third-party platforms)
Automatically Collected Data
When you visit our site, we may automatically collect:
IP address
Device and browser type
Pages visited and time spent on our site
Referral URL
This helps us improve the site experience and personalize our services.
How We Use Your Information
We use your information to:
Confirm and manage appointments
Communicate service details via email or SMS
Send promotions, updates, or wellness tips (only with your permission)
Improve our site and services
Comply with legal and operational obligations
Text Messaging & SMS Policy
By providing your phone number, you agree to receive text messages from Coastal Chill Co. for:
Appointment confirmations
Reminders and updates
Promotions, offers, and event info
Message frequency varies. Standard message and data rates may apply.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
To opt out at any time, reply STOP. For support, reply HELP or contact us at Rachel.Carol@coastalchill.co.
We do not sell or rent your phone number or personal information.
Sharing Your Information
We do not sell your personal information. We only share your data with:
Service providers who help us manage scheduling, payments, or communication
Legal authorities if required by law
Third Parties that Help Provide the Messaging Service. We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages. All third-party platforms must uphold strict data security standards.
Additional Disclosures | Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking
Our website may use cookies to enhance your experience. These help remember your preferences and track website analytics. You can disable cookies through your browser settings at any time.
Data Security
We use industry-standard security practices to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to avoid sharing sensitive information via unsecured channels.
Your Rights
You have the right to:
Access or correct your personal data
Request deletion of your information
Opt out of marketing communications
Withdraw SMS or email consent at any time
To exercise these rights, contact us at Rachel.Carol@coastalchill.co.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices. We’ll update the “Effective Date” above accordingly. Continued use of our services means you accept any changes.
Contact Us
Got questions?
Email us at: Rachel.Carol@CoastalChill.Co
Call or text us at: 949-569-7610